Trying to be helpful, but...

thoughts Nov 26, 2014

Truly, I love the staff I work with and I’m often incredibly impressed by their professionalism and skills. We’re a big district with lots of moving parts and lots of variables to juggle (that’s education in a nutshell). So I try not to read too much into these types of pleas for help.

“My computer doesn’t work. Why?”

And,

“There’s a red light instead of a green. Can you make it green?”

And,

“It’s slow. You know. Slow.”

And,

“My phone doesn’t have a dial tone. What do I do?”

That’s it. Single lined emails in my inbox with no context, much less origin (sure, I have a name, but again, we’re a big district and I’m not sure what school the problem is at). Often these are emails stuck in a thread dealing with some other topic completely, thereby making it all the harder for me to piece context together.

Typically I laugh. But I have become a bit more – shall we say – to the point in my seeking clarifications. Please provide context! I’m trying to be helpful, but….

Tags

Great! You've successfully subscribed.
Great! Next, complete checkout for full access.
Welcome back! You've successfully signed in.
Success! Your account is fully activated, you now have access to all content.